Welcome to the official Rules and Terms for The Pokies 114. This page explains who we are, how to open and manage an account, our verification and payment processes, bonus rules, what we consider misuse, and how disputes are handled. We tested our internal processes and updated this document to reflect practical timelines and common player questions we investigate daily. Please read these rules carefully before registering or placing bets.
The Pokies 114 is an online gaming operator established in 2021. Our company registration is 3-102-841524 and our operational address is located 200 metres north and 50 metres east of the North American Cultural Center, Barrio Dent, San Jose, Costa Rica. We operate under regulatory oversight recognised in the industry and maintain compliance frameworks consistent with international standards. Our platform delivers casino and sports betting services on desktop and mobile devices.
By creating an account and using The Pokies 114 platform you enter into a legally binding agreement with us. These Rules form the terms that govern your access, gameplay and the use of services. You accept these Rules when you register, deposit funds or otherwise use our services. If you do not accept any part of these Rules you must stop using the platform immediately.
We reserve the right to change these Rules at any time. Changes may be required for regulatory compliance, security, technical improvements or to enhance customer service. When we make significant changes we will publish the updated Rules on our site and, where appropriate, notify registered players. It is your responsibility to check these Rules regularly.
Only persons who are of the legal gambling age in their country or jurisdiction of residence may open an account or play for real money on The Pokies 114. You are solely responsible for ensuring that your access and play are lawful where you live. Where requested by us, you must provide evidence of age and identity. We may refuse service or withhold funds until verification is complete.
Access to The Pokies 114 may be restricted in certain countries and regions. We determine which jurisdictions are permitted to use our services. It is your responsibility to ensure you are not located in a prohibited jurisdiction. If you access our services from a restricted location you accept that we may suspend or close your account and void bets or winnings.
To open an account you must provide accurate and complete personal information including your full name, date of birth, physical address, email and telephone number. We tested our registration flow to ensure it is secure and straightforward; most verifications are completed within 24–72 hours when documentation is clear. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
Protect your account by using a strong, unique password and enabling any available additional security measures (for example, two-factor authentication). If you suspect unauthorised access you must notify our support team immediately. We may suspend or lock accounts where suspicious activity is detected and will request verification from you before restoring account access.
We conduct Know Your Customer (KYC) checks to comply with anti-money laundering and regulatory obligations. Verification may be requested at registration, before withdrawals, after large deposits or when required by law. Based on our testing and operational experience, the typical verification timeline is:
| Document Type | Accepted Examples | Expected Review Time |
|---|---|---|
| Proof of Identity | Passport, national ID card, driver’s licence | 24–72 hours |
| Proof of Address | Utility bill, bank statement (dated within 3 months) | 24–72 hours |
| Payment Method Evidence | Copy of card (masked), screenshot of e-wallet, bank statement showing transfer | 24–72 hours |
If documents are unclear or incomplete verification may take longer. Failure to provide required documentation when requested may result in account suspension and delays to withdrawals.
Deposits reflect in accounts once the transaction is confirmed by the payment provider. The Pokies 114 supports a range of payment methods. We tested common payment flows and summarise typical times and conditions below.
| Payment Method | Typical Processing Time | Playthrough Requirement |
|---|---|---|
| PayID / Bank Transfer | Immediate to 24 hours (depends on bank) | 1x deposit before withdrawals |
| Credit / Debit Card | Immediate | 3x deposit before withdrawals |
| e-Wallets | Immediate | Varies by promotion |
We may impose minimum and maximum deposit amounts which can vary by payment method. You must only deposit funds using payment instruments registered in your name unless prior written permission is given by us. We may request additional proof of source of funds.
We process withdrawal requests promptly but processing times depend on the payment method, verification status and banking partners. After we approve a withdrawal, the time for funds to reach your account is determined by your bank or payment provider. Typical timeframes are:
Before processing withdrawals we may perform security and KYC checks. We do not charge withdrawal fees, however your bank or payment provider may apply fees. Your account must meet required playthrough or wagering requirements associated with deposits or bonuses; otherwise withdrawals may be refused or subject to adjustments. If a withdrawal is returned to us by your financial institution we will contact you and seek an alternate method of payment.
Bonuses and promotions are offered at our discretion and are subject to specific terms. We have analysed common bonus abuses and implemented rules to protect promotional integrity and the wider player base. Key points you must know:
We tested typical bonus flows and found common issues include using multiple accounts, sharing payment methods across accounts and playing excluded games to meet wagering. If we have reasonable grounds to suspect abuse we will void the bonus and any associated winnings.
We expect all players to act honestly and in good faith. The following conduct is strictly prohibited and may lead to account suspension, loss of winnings and legal action:
In the event of a game malfunction you must not attempt to exploit the issue. We will investigate malfunctions and, where appropriate, correct balances and void bets or winnings if manipulation or error is identified. We documented several typical malfunction scenarios during testing and apply remedies on a case-by-case basis.
Games offered by The Pokies 114 are supplied by reputable software partners and use certified random number generators (RNGs) where applicable. We regularly monitor game outcomes and run integrity checks. If you have concerns about fairness or a particular outcome you may contact support and we will investigate.
We promote responsible gambling. You can set deposit, loss and wager limits within your account or by contacting support. We provide self-exclusion options for players who need a temporary or permanent break. During self-exclusion your account will be suspended and you will not be able to access services for the exclusion period.
Our compliance team tested self-exclusion flows and confirmed that requests are actioned promptly; however, some actions may require manual review. If you are outside your jurisdiction or underage and request self-exclusion, we will still process your request but may need additional details to verify identity.
If we suspect you have breached these Rules or engaged in prohibited conduct we may take any of the following actions at our discretion:
We will notify you of decisions where appropriate, but in situations involving fraud or crime we may be prevented from disclosing details due to ongoing investigations.
We aim to resolve disputes fairly and quickly. If you have a complaint contact our support team with details of the issue. When lodging a complaint include the following where possible: account ID, date/time of incident, game or transaction reference and a description of the problem. We will acknowledge receipt and endeavour to resolve most complaints within a specified timeframe. If you disagree with our decision you may escalate by providing additional evidence and requesting a formal review.
We collect and process personal information to provide our services, comply with legal obligations and prevent fraud. Personal data is processed in accordance with our Privacy Policy and applicable data protection laws. We employ security measures to protect data and only retain information for the period necessary to fulfil operational and legal obligations.
We maintain records of player activity, transactions and communications. These records may be used to investigate disputes, comply with regulatory requests or to support criminal proceedings. We test our logging and audit systems regularly to ensure records are accurate and tamper-resistant.
These Rules are governed by the laws applicable to our operations and the regulatory framework under which we operate. Where a regulatory body has authority we will comply with their decisions. By using our services you consent to the applicable jurisdiction for disputes unless otherwise provided by mandatory local law.
To avoid ambiguity we provide several practical examples we have encountered in our investigations:
If you need assistance, require clarification on these Rules or wish to raise a complaint please contact our support team through the channel listed in your account. When contacting support include your account identifier and relevant transaction details to expedite resolution. We aim to respond to all enquiries promptly and transparently.
We are committed to providing a safe, fair and enjoyable gaming environment. Our internal compliance, security and customer service teams continuously test systems, review transactions and act on player feedback. The rules above reflect both regulatory requirements and practical safeguards identified in our testing and real-world operations. Your cooperation — including providing accurate details, playing fairly and reporting concerns — helps us maintain trust and integrity across the platform.
These Rules are effective as published and apply to all players using The Pokies 114 platform. For the avoidance of doubt, by continuing to use our services you acknowledge having read, understood and agreed to these Rules. We continually review and update our procedures; if you have questions about any part of these Rules please contact our support team for clarification.
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